Government

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Government

No matter what government level your agency is at, you likely are faced with the challenge of keeping in touch with constituents (who want fast results) while delivering the most services for the fewest tax dollars. Faced with the same challenge, many of your colleagues are enlisting the help of Microsoft Dynamics CRM 3.0 Professional to provide faster customer service; to keep employees updated on the latest trends and statistics; and to give the public quick, convenient access to records and services.

Microsoft CRM 3.0 Professional is a customer relationship management (CRM) tool that helps government agencies view a clear picture of constituents' needs — from first contact through service fulfillment. Microsoft CRM 3.0 Professional streamlines important tasks such as grant writing, field inspections, call center management, and many more. And it does all this with an intuitive, easy-to-use interface that:

Works the way you do with integration into the Microsoft Office system software you're already familiar with.
Works the way your organization does by enabling consistent processes with real-time self service.
Works the way technology should through fast deployment, simple customization, and easy management.

Microsoft Solutions for Government

Several Microsoft partners have built leading government solutions using Microsoft CRM 3.0 technology. Here is a sampling of these solutions:

Challenges	Microsoft CRM 3.0 Benefits
Correspondence and targeted outreach management	Improve outreach, trim costs, and boost citizen satisfaction through effective segmentation and targeted campaigns using better organization of electronic messages
Contact Center 3/11	Give your employees quick, reliable access to the critical information and tools they need to address caller inquiries while improving constituent self-service options
Case Management	Streamline the evaluation process by electronically storing forms, applicant histories, past agency actions, and more
Citizen contact and issue management	Service constituents more effectively through better collaboration across city, county, and state government boundaries
Grant Management	Simplify grant processing with a standardized, electronic system that follows all legislative grant management directives and provides streamlined access to important information.
Field Inspection	Collect, compile, and organize data from the field or from remote offices, and then synchronize it with other organizational platforms