Pivotal’s customer relationship management (CRM) platform and applications help companies deliver superior customer experiences, while also giving them the tools and insight to run their businesses more productively, efficiently, and profitably.

Pivotal delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal enables companies to cost-effectively adapt and integrate the system to fit their unique business processes—making CRM work the way they need it to.

Pivotal’s complete CRM suite includes solutions for:

• Sales: Shorten the sales cycle and improve close ratios by making your sales process one of your strongest competitive differentiators.
• Marketing: Increase response rates and lead quality dramatically by conducting highly targeted campaigns that capture in-depth prospect and customer data at every point of interaction.
• Service: Accelerate incident resolution and improve customer satisfaction by implementing efficient, repeatable customer-service processes.
• Partner Management: Collaborate more effectively with your partner channels by extending your knowledge and sales processes to them.
• Analytics: Make better-informed business decisions, faster, with customer-data analysis.
• Mobile CRM: Increase the productivity and effectiveness of your field and mobile users, whether they’re working online or disconnected.

Our strong background and an in-depth knowledge of Pivotal CRM, coupled with many years of business experience, has enabled us to deliver strategic solutions with high business impact for customers. Linxoft is in the forefront of developing vertical solutions and location-enabled add-on’s that enhance business processes and customer interactions. MapLinX Pro for Microsoft MapPoint, NetQ, and MapLinX Enterprise are some examples of these rich featured products developed on Pivotal platform.

Pivotal Professional Services: Linxoft delivers cost-effective, versatile, and rapid CRM integration and implementation services that can help your organization maintain its competitive advantage. We help you optimize your front offices, thus maximizing the effectiveness of your sales, marketing, and customer service functions. CRM systems can assist organizations in properly aligning their activities with corporate strategy; they can reduce costs, increase sales, improve customer satisfaction, and help management make better decisions. We add value to clients by applying our business knowledge and technical expertise to turn their data into ‘powerful information’.

Our Pivotal professional services include:

• CRM strategy and software selection
• CRM implementation services
• Requirements definition
• Business analysis/design consulting
• Installation and configuration of Pivotal solutions and the underlying infrastructures
• Customization and enhancement of Pivotal System
• Data migration
• Integration with backend ERP systems and third party applications
• End-user training
• Post implementation support